Terms of Service

Introduction

These Terms of Service ("Terms") govern your use of the website operated by LONDON GLEAM LTD ("we", "our", "us") and the cleaning and painting services we provide.

By accessing our website or using our services, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the website or use our services.

Services

LONDON GLEAM LTD provides professional cleaning and painting services for residential and commercial properties. The specific services we offer are described on our website and in our service agreements.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice.

Booking and Appointments

When you book our services, you agree to provide accurate and complete information about your requirements and property. We will confirm your booking and schedule an appointment based on mutual availability.

If you need to reschedule or cancel an appointment, please notify us at least 24 hours in advance. Late cancellations (less than 24 hours) may incur a fee of 50% of the service cost. No-shows may be charged the full service amount.

Pricing and Payment

Our service prices are as stated on our website or in our quotes. We reserve the right to change our prices at any time, but changes will not affect confirmed bookings.

Payment is due upon completion of the service unless otherwise agreed. We accept various payment methods as specified on our website or in our communications.

For larger projects, we may require a deposit before starting the work. The deposit amount and payment schedule will be specified in our quote or service agreement.

Customer Responsibilities

When using our services, you agree to:

• Provide safe and reasonable access to your property
• Inform us of any potential hazards or special conditions
• Secure valuable or fragile items before our arrival
• Provide electricity and water access as needed for the service
• Communicate any specific requirements or concerns before the service begins

Service Guarantee

We strive to provide high-quality services and customer satisfaction. If you are not completely satisfied with our service, please let us know within 24 hours, and we'll return to address any issues at no additional cost.

This guarantee is subject to reasonable expectations and does not cover issues arising from customer negligence or circumstances beyond our control.

Limitation of Liability

To the maximum extent permitted by law, LONDON GLEAM LTD shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your use or inability to use our services
• Any unauthorized access to or use of our servers and/or any personal information stored therein
• Any interruption or cessation of transmission to or from our services
• Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our services

Our liability is limited to the amount paid by you for the specific service that gave rise to the claim.

Insurance and Damages

LONDON GLEAM LTD is fully insured for public liability and employer's liability. In the unlikely event of damage to your property caused directly by our negligence, we will repair or compensate for the damage, subject to prompt notification and verification.

We are not responsible for any pre-existing damage or conditions, or for damage resulting from customer negligence or failure to disclose relevant information.

Intellectual Property

The content on our website, including text, graphics, logos, images, and software, is the property of LONDON GLEAM LTD and is protected by UK and international copyright laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes by posting the new Terms on this page and, where appropriate, by email. Your continued use of our website or services after such modifications constitutes your acceptance of the new Terms.

Contact Us

If you have any questions about these Terms, please contact us at: