Privacy Policy

Introduction

LONDON GLEAM LTD ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or services.

This policy applies to information we collect when you use our website, contact us, or use our cleaning and painting services. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

We may collect and process the following information about you:

• Personal Information: Name, address, email address, telephone number, and other contact details you provide when you contact us or book our services.
• Property Information: Details about your property when you request our services, including address, access information, and specific requirements.
• Payment Information: Payment details when you pay for our services.
• Technical Information: Information about your visit to our website, including IP address, browser type, referral source, pages visited, and time spent on the site.
• Communications: Records of correspondence if you contact us.

How We Use Your Information

We use your information for the following purposes:

• To provide our cleaning and painting services to you
• To process payments for our services
• To communicate with you about your service requests or bookings
• To send you service confirmations and reminders
• To respond to your inquiries and provide customer support
• To improve our website and services
• To comply with legal obligations
• To send you marketing communications (with your consent)

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: Processing is necessary for our legitimate interests, such as managing our business and improving our services, provided your interests and fundamental rights do not override those interests.
• Legal Obligation: Processing is necessary for compliance with a legal obligation.
• Consent: You have given consent to the processing of your personal data for specific purposes, such as marketing communications.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and whether we can achieve those purposes through other means.

Data Security

We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know.

Your Rights

Under UK data protection law, you have rights including:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can ask us to correct inaccurate or incomplete information.
• Right to Erasure: You can ask us to delete your personal information in certain circumstances.
• Right to Restrict Processing: You can ask us to restrict the processing of your information in certain circumstances.
• Right to Data Portability: You can ask us to transfer your information to another organization or to you.
• Right to Object: You can object to the processing of your personal data in certain circumstances.

If you wish to exercise any of these rights, please contact us using the details provided below.

Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the new privacy policy on this page and, where appropriate, by email.

Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at: