Frequently Asked Questions
Find answers to common questions about our cleaning and painting services.
General Questions
What areas do you serve?
We provide cleaning and painting services throughout London and surrounding areas. Our service areas include Central London, North London, East London, South London, and West London.
Are you insured and bonded?
Yes, LONDON GLEAM is fully insured and bonded. We carry liability insurance and workers' compensation to protect both our clients and our employees.
How do I schedule a service?
You can schedule a service by calling us at +44 7392 327392, emailing us at londongleamltd@gmail.com, or filling out the contact form on our website. We'll get back to you promptly to discuss your needs and schedule a convenient time.
Do you offer free estimates?
Yes, we provide free estimates for all our services. Depending on the scope of the project, we may need to schedule an in-person assessment to provide an accurate quote.
Cleaning Services
Do you provide all cleaning supplies and equipment?
Yes, we bring all necessary cleaning supplies and equipment. If you have specific products you'd like us to use, please let us know in advance.
How long does a typical cleaning service take?
The duration depends on the size of your space and the type of cleaning. A standard home cleaning typically takes 2-4 hours, while deep cleaning may take longer. We'll provide an estimated timeframe when you book your service.
Do I need to be home during the cleaning service?
It's not necessary for you to be home during the cleaning service, as long as we have access to your property. Many of our clients provide a key or access code. If it's your first time using our service, we recommend being present at the beginning to discuss any specific requirements.
Do you offer recurring cleaning services?
Yes, we offer weekly, bi-weekly, and monthly cleaning services at discounted rates for regular clients. Regular cleaning helps maintain a consistently clean environment and can be more cost-effective in the long run.
Painting Services
What paint brands do you use?
We use high-quality, eco-friendly paints from trusted brands like Dulux, Farrow & Ball, and Benjamin Moore. We can accommodate specific brand requests if you have a preference.
How should I prepare my space before painting?
While we handle all the necessary preparation for painting, it's helpful if you remove small items and valuables from the area. For larger furniture, we can help move and cover it to protect it during the painting process.
How long does it take for paint to dry?
Most interior paints are dry to the touch within 1-2 hours and ready for a second coat in 4-6 hours. However, full curing can take up to 30 days. We'll provide specific information about drying times for your project.
Do you offer color consultation services?
Yes, we offer color consultation services to help you choose the perfect colors for your space. Our experienced painters can provide recommendations based on your preferences, existing décor, and lighting conditions.
Payment and Policies
What payment methods do you accept?
We accept cash, credit/debit cards, bank transfers, and mobile payment apps. For larger projects, we may require a deposit before starting the work.
Do you offer any guarantees?
Yes, we offer a 100% satisfaction guarantee. If you're not completely satisfied with our service, please let us know within 24 hours, and we'll return to address any issues at no additional cost.
What is your cancellation policy?
We request at least 24 hours' notice for cancellations. Late cancellations (less than 24 hours) may incur a fee of 50% of the service cost. No-shows may be charged the full service amount.
Do you offer any discounts?
Yes, we offer discounts for recurring cleaning services, senior citizens, and when booking multiple services together (e.g., cleaning and painting). Please ask about our current promotions when you contact us.
Still Have Questions?
We're here to help. Contact us for more information about our services.